The Hard-knock Life of a Manager

Jorge Castillo

Working can be really frustrating at times, so much that it makes you want to rage quit. Senior Jennifer Ortega Palafox has worked for 1 year and 3 months in the same restaurant because she wanted to start being independent. When she started, she didn’t really like her job as a cashier. However, soon after she showed determination and leadership she became the manager.

“The role of a manager is taking care of everything when it comes to food, knowing that you’re the only manager you’re responsible for everything,” said Ortega.

During the summer of 2018 Ortega worked full time. A typical day at work during the summer was usually crowded with a lot of customers. Ortega had to take full control of all situations.

This experience made her more responsible when it comes to working and being a young adult.  Although being a manager at the restaurant has advantages, there are also a lot of complications.

“I heard a big bang in the window drive thru, and the customer started cursing and saying a lot of swear words and I didn’t let myself get angry,” said Ortega.

Ortega has to deal with rude customers at times. Even though she used to talk back, now as a manager she has learned to take better control of the situation. Currently she is quite satisfied with her job as a manager of a restaurant and does not think about switching jobs until graduation.